Application
Management
Services
Application
Management
Services
Together we learn, evolve and transform towards excellence..!!
Application management services (AMS) represent a comprehensive approach across enterprises, ensuring that applications function optimally and efficiently. This governance encompasses aspects ranging from enhancing the end-user experience to seamlessly integrating with core enterprise functions like databases, ERP systems, and SaaS cloud services such as POS & CRM. AMS is geared towards ensuring that applications remain accessible, dependable, and adaptable to the ever-evolving demands of businesses. By efficiently managing applications, organizations can substantially cut operational costs and gain greater insight into their operations.
What we do
Our array of AMS solutions encompasses application monitoring and performance management, incident support, optimization and evolution, change management, and training services. We offer a comprehensive SLA-based framework for AMS, tailored to meet diverse industry needs. Our dedicated AMS team boasts extensive expertise across various industry domains, technologies, and ERP systems.
How we do
Establishing a comprehensive in-house IT desk can be both costly and time-consuming. Rather than navigating these challenges, entrust the oversight and maintenance of your enterprise applications to our team of seasoned professionals. With round-the-clock support and cost-effective solutions, we enable you to concentrate on your core business functions.
Our comprehensive incident & streamlined change management strategies ensure seamless integration of technological advancements, fostering agility within your organization.
By implementing systematic optimization techniques and standardizing operations, we aim to enhance your business outcomes significantly.
4 Phased Approach
Maximize Return on Investment
- Suggesting SOW
- Defining SLA
- Cost Prepration
- Team Structuring
Facilitate Knowledge Transfer
- Understanding of existing Environment
- Review/Update existing knowledge repository
- Identify Critical Process & top pain-point
- Initiate & setup Support Process & tool
Stablize Application & Environment
- Implement Support Portal
- Initiate Support Process
- Measure & Monitor SLA
- End User Training in finalized Support model & toolsets
Optimize Environment
- Actual Support Phase begins
- SLA become effective
- Monthly SLA Reporting & Review
- Quality Steering Comittee meetings
- Retrofit Support Process to mange scope variation
4 Phased Approach
Maximize Return on Investment
- Suggesting SOW
- Defining SLA
- Cost Prepration
- Team Structuring
Facilitate Knowledge Transfer
- Understanding of existing Environment
- Review/Update existing knowledge repository
- Identify Critical Process & top pain-point
- Initiate & setup Support Process & tool
Stablize Application & Environment
- Implement Support Portal
- Initiate Support Process
- Measure & Monitor SLA
- End User Training in finalized Support model & toolsets
Optimize Environment
- Actual Support Phase begins
- SLA become effective
- Monthly SLA Reporting & Review
- Quality Steering Comittee meetings
- Retrofit Support Process to mange scope variation
Technical Services
- User Management
- Patch/Hot fix Management
- Interface Monitoring
- Data refresh
Projects (Adhoc-Through Change Request)
- New Enhancements
- Version upgrades
- Trainings
- Explore new functionality in
- line with business changes
Functional Services
- Application Configuration Support
- Period-end standby
- Direct End user support
- Functional Key User/process oriented support
- Best Practice sharing
- Testing of upgraded solution /new extensibility
Custom Support Services
- New Extensibility
- Standard Patch Retrofitting
- Solution to Custom Defects
- New Interface